This qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information. 

This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry. 

This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position. 

Course content

This course is split into seven manageable units, covering topics such as: 

  • Unit 1: Principles of customer service and delivery 
  • Unit 2: Understand customers 
  • Unit 3: Understand employer organisations 
  • Unit 4: Understand how to communicate with customers 
  • Unit 5: Understand how to handle customer information 
  • Unit 6: Understand how to resolve problems and deliver customer service to challenging customers 
  • Unit 7: Understand how to develop customer relationships 

Each unit contains activities and assessments designed to cover the specific learning outcomes. 


ETAThis course is run by Eluceo's partner, ETACS. Their courses are free and easy to complete in the comfort of your own home, either via the web or via materials that get sent straight to your door. They are all accredited by NCFE/CACHE. Email This email address is being protected from spambots. You need JavaScript enabled to view it. for more information and to sign up to the course.