In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.
- Unit 1 – Principles of Customer Service in the Hospitality Sector
- Unit 2 – Understand Effective Teamwork in the Hospitality Sector
- Unit 3 – Understand Legislation and Guidance Relevant to the Hospitality Sector
- Unit 4 – Understand Professional Personal Standards in the Hospitality Sector
Each unit contains activities and assessments designed to cover the specific learning outcomes.