In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles. 

Course Content 

  • Unit 1 – Principles of Customer Service in the Hospitality Sector 
  • Unit 2 – Understand Effective Teamwork in the Hospitality Sector 
  • Unit 3 – Understand Legislation and Guidance Relevant to the Hospitality Sector 
  • Unit 4 – Understand Professional Personal Standards in the Hospitality Sector 

Each unit contains activities and assessments designed to cover the specific learning outcomes. 


ETAThis course is run by Eluceo's partner, ETACS. Their courses are free and easy to complete in the comfort of your own home, either via the web or via materials that get sent straight to your door. They are all accredited by NCFE/CACHE. Email This email address is being protected from spambots. You need JavaScript enabled to view it. for more information and to sign up to the course.